Since computer screens have chromatic aberration, especially between CRT screen and LCD screen, We can not guarantee that the color of our products will be exactly the same with the photographs you saw.

Welcome to our store, all the dresses are custom made, you can require any color and any size you need. Besides, if you want to make a dress that you can not find from my store, please just offer me the dress picture, we can make any dress stlye for you. If you still have any questions, please feel free to contact us(lolita@wholesalelolita.com). And we would like to answer any of your questions. Hope happy experience during the transaction with us.

Currently, you can pay using Paypal, Visa, MasterCard, Western Union, Maestro debit card, and Bank transfer. We will make the dress for you when your payment is confirmed.

1). Please list your special requests (color, packages, value of declaration, etc.) in the REMARKS when you make payment. The processing time for a specific order varies with the product type and stock status. Mostly, processing time can be 3 to 15 working days upon receipt of payment.
2). Any items you order shall be only shipped after your payment is received by the Third Party (Bank ) We ship the item for customers through Chinapostair, EMS, UPS, DHL, Fedex or Air Mail, according to actual situation .
3). You will be notified by email with the tracking number once your package be shipped out. Delivery time shall based on different countries or regions around the world.
4). As for the delivery destinations (your address) where only DHL or UPS are available, if it is the so called remote area by DHL or UPS, the additional fee shall be paid by the buyer.
5). We shall not take the responsibility for any shipping accidents, delays or other matters result from shipping carriers or force majeure reasons.
6). For package missed on the way to the destination, we would try our best to contact with the express company and update the latest information for you. However, there may be some delayed reply because of the time difference.

Your satisfaction is of the utmost importance to us. Upon the arrival of your package, we encourage you to check and make sure that the dress or clothing has been made to the standard size or custom measurements that you specified. Try on your dress or clothing as soon as possible without altering, or washing the dress.
If you are returning or exchanging dresses, clothing, or accessories, please make sure they are in their original condition - unworn, unwashed, unaltered, undamaged, clean, free of lint and hair, no perfume.

Defective, damaged or misshipped items are eligible for a full refund. When requesting your refund, please be ready to provide us with photographs clearly showing the problem with the items. If you believe your items were damaged during shipping, we will need photographs showing the damaged packaging as well as "Proof of Damage" documentation from your delivery carrier in order to process your refund.

As all of our dresses and clothing is hand-sewn and custom-tailored, the finished gown may vary by approximately one or two inches in either direction of the specified measurements. To ensure that your item will still fit you perfectly, our tailors have created all our dresses with additional fabric in the seams to allow minor size modifications to be made easily.

Should your item size differ from the specifications of your order very much, we encourage you to find a local tailor to make adjustments,please contact us to reach agreement and remember to request a receipt from your tailor as a copy of it must be provided when requesting reimbursement.

Dresses or clothing that does not fit properly but fit the specifications you ordered cannot be returned or exchanged. As our dresses and clothing is made with additional fabric in the seams, you can make minor adjustments at a local tailor, at your own cost.

Please note: if your order specifications differ too greatly from the final sizing request, resizing may not be possible.

The settings of your computer screen may alter the color of the pictures shown on the site. Slight color mismatches between the color of your item and the color shown on screen may not mean that the item is defective or misshipped. However, if you are confident that you have received the item in a wrong color, please contact us to see if a return or refund is possible.

Please note:
1. Shipping cost for return will be at buyer's expense.
2. Shipping cost and handling fee are not refundable.

We deeply hope that you are pleased with your purchase from us. Since your feedback is very important to us, we sincerely invite you to leave positive feedback for us if you are satisfied with our product and service. Please don't hesitate to contact us if you have any questions or concerns before or after your purchase. We are committed to your 100% satisfaction. If you are not satisfied, please feel free to let us know, we will try our best to resolve the problem for you. Our job is to make your purchasing be a worry-free experience. Thank you!